We strongly believe in life-long learning for all. We offer staff development training that includes instruction, hands-on activities, team-building and group discussion.
The instruction is based on practical, proven principles and best practices. We stay up on the latest research from the best in the field – Patrick Lencioni, Jim Collins and others. The training is customized to fit your needs.
A few of our courses are described below. Download our training menu for more training subjects. We can develop training around any core skill. (Some call them soft skills; we call them core skills!)
Talking WITH your customer not TO your customer
(5 min)
"I’ve been through a lot of training and this was the best customer service training I’ve ever
had."
Eileen Ternahan, ReStore Staff
- Customer Service Basics
- Good Communication
- Customer Expectations
- Working as a Team
- Putting Customers First
- Build Your Training: Select a topic for a 1-2 hour training or schedule the entire training for full impact.
- Choose Your Delivery: This course can be delivered in a retreat setting or spread out over a series of weeks.
- The Importance of a Strong Culture
- Best Practices
- Signs of a Troubled Culture
- Ways to Improve Culture
- Individual Plan for Improvement
“Cultivating Your Culture” training package is delivered as a complete unit and requires 1-2 hours to complete.
- Motivations and Needs of Different Age Groups
- Cross-Generational Communication and Problem Solving
- Perspective of Generation X, Y, Z
- Perspective of Baby Boomers
- Perspective of the Silent Generation
- Mentorship of Young Employees
“Bridging Generations” training package is delivered as a complete unit and requires 1-2 hours to complete.
- Dynamic Leadership
- Mentoring and Coaching
- Communication and Feedback
- Building and Maintaining the Team
- Productivity and Time Management
- Conflict Resolution
- Organizational Change and Resilience
- Self-Care
- Build Your Training: Select a topic for a 1-2 hour training or schedule the entire training for full impact.
- Choose Your Delivery: This course can be delivered in a retreat setting or spread out over a series of weeks.
- Communication
- Personality
- Leadership
- Coaching
- Selling
- Negotiation
- Team-Building
Contact Nsight for details on scheduling a DISC or “What’s My Style?” personality assessment.
- Fundamentals of Good Presentations
- Awareness of Learning Styles Using Variety in Instruction
- Student Engagements and Utilizing Personal Stories
- Audience Involvement
“Train-the-Trainer 101” training package is delivered as a complete unit and requires 1-2 hours to complete.
- Alignment
- Communication
- Team Effectiveness
- Conflict Resolution
- Empowerment
- Motivation
- Results
- Commitment
- Build Your Training: Select a topic for a 1-2 hour training or schedule the entire training for full impact.
- Choose Your Delivery: This course can be delivered in a retreat setting or spread out over a series of weeks.
- Problem Discussion vs. Problem Solution
- Speaking and Listening for Understanding
- Handling Difficult Communication
- Communication Strategies for Teams
- Technology and Communication
“Crash Course in Communication” training package is delivered as a complete unit and requires 1-2 hours to complete.
Community and Faith Groups
- Communication
- Fighting Fair
- Problem Solving as a Team
- Increasing Intimacy
- Fun/Friendship/Sensuality
- Personality Profiles
- Shared Dreams & Goals
- Financial Health
“Relationships Results for Couples” seminar is delivered as a complete unit and requires approximately 8 hours to complete. The seminar can be completed during one day or spread out over a series of weeks or months.
- Building a Healthy Relationship
- Red Flags of a Relationship
- Communication
- Personality Profiles
- Anger & Stress
- Prioritizing
- Goal-Setting
“Relationship Results for Singles” seminar is delivered as a complete unit and requires approximately 8 hours to complete. The seminar can be completed during one day or spread out over a series of weeks or months.
- Children’s Roles in the Family
- Parents as Leaders
- Problem-Solving
- Communication
- Putting the Family First
- Passing on Your Values
“Survival Skills for Happy Families” seminar is delivered as a complete unit and requires approximately 8 hours to complete. The seminar can be completed during one day or spread out over a series of weeks or months.
- Children’s Roles in the Family
- Parents as Leaders
- Problem-Solving
- Communication
- Putting the Family First
- Passing on Your Values
“Work & Life – Better with Balance” training package is delivered as a complete unit and requires 1- 2 hours to complete.
- The 7 Pathways to Wellness
- Connection Between Stress & Wellness
- Burn-Out
- An Individualized Wellness Plan
“Pathways to Wellness” training package is delivered as a complete unit and requires 1-2 hours to complete.
- Unique Ways to Minimize Stress
- Personal Stress Level Self-Assessment
- Healthy Stress
- Impact of Stress
- Individualized Plan for Stress Management
“Stress Less for Success” training package is delivered as a complete unit and requires 1-2 hours to complete.
Suicide Prevention
Learn how to identify someone who’s at risk for suicide and what to do to help. Nsight offers the following three classes around suicide prevention:
Fundamentals of Suicide Intervention
Everyone can benefit from a basic knowledge of what to do when someone says he’s thinking of suicide.
This course is based on the Army’s ACE Model. ACE stands for Ask, Care, and Escort. Additionally, this topic is approved for schools.
Topics include:
Indicators of Suicidal Thought How to Ask: Is an Individual Contemplating Suicide? Ways to Care: Escorting to Professional Health
“Fundamentals of Suicide Intervention” seminar is delivered as a complete unit and requires one hour to complete.
Partnering for Suicide Prevention
This customized training includes discussion on the three primary areas of suicide education including: prevention, intervention, and postvention. This training is customized to give hands-on and relevant training for the clients of the contracting organization. The training includes a discussion of what resources are located in the area and when is the appropriate time to contact either emergency or non-emergency resources.
This is a 2-4 hour course.
Learning points include:
Developing Suicide Alertness Recognizing Indicators of Suicide Intervention Resources: Connecting a Person-at-Risk
ASIST
This 16 hour course goes in-depth to train caregivers to help those at risk for suicide. It’s appropriate for anyone who works closely with people on a daily basis. Continuing Education Units (CEUs) are available for this course.
Learners will take away:
Reasons for Suicide First Aid Understanding Attitudes about Suicide
Learning the Needs of the Person-at-Risk
Learning our Role as Caregivers
Contact nSight to learn about options for scheduling an Applied Suicide Intervention Skills Training course.