What’s more expensive than investing in customer service training for your employees? Recovering from customer complaints and bad reviews! 89% of consumers have stopped doing business with a company due to a poor customer service experience. Customer service is about creating a meaningful connection between what the customer needs and what you can provide. Nsight Partners will assess your current customer service practices, evaluate customer feedback and create training and practices tailored to your business or organization. What sets us apart? Nsight Partners analyzes both external and internal customer service. This means we consider the relationships between company and customer as well as the relationships between team members.
- We are a neutral party.
- We will be dedicated to keeping the process going.
- We will ensure all relevant stakeholder opinions are included.
- We have a thorough process for planning, facilitating, and documenting your plan.